FAQ
Frequently Asked Questions
Find answers to common questions about orders, shipping, products, and more. If you still need help, contact us anytime.
Orders & Payments
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, American Express, and PayPal. All transactions are securely processed.
Can I cancel or change my order after placing it?
Orders can be modified or canceled within a short processing window. Please contact support as soon as possible after placing your order.
Why was my payment declined?
This may happen due to insufficient funds, incorrect details, or bank restrictions. Please try another payment method or contact your bank.
Will I be charged additional fees?
No hidden fees are applied by us. However, international orders may be subject to customs duties depending on your country.
Is it safe to use my credit card on your site?
Yes. We use SSL encryption and secure payment gateways to protect your information.
Shipping & Delivery
How long does shipping take?
Orders are processed within 1–3 business days and typically delivered within 7–15 business days depending on location.
Do you offer international shipping?
Yes, we ship worldwide with reliable carriers.
How can I track my order?
You will receive a tracking number via email once your order ships.
What if my package is delayed?
Delays may occur due to customs or peak seasons. Please allow additional time before contacting support.
What happens if my package is lost?
Contact us and we will investigate with the carrier and provide a solution.
Do you ship to P.O. boxes?
Yes, but delivery times may vary depending on the carrier.
Products & Materials
Are your products handmade?
Many pieces feature handcrafted elements, giving them a unique and artistic character.
Will the jewelry tarnish?
Proper care will help maintain the appearance. Avoid water, perfumes, and harsh chemicals.
Are natural stones real?
Yes, we use natural materials where specified. Variations in color and texture are normal.
Are your pieces hypoallergenic?
Most items are designed to be skin-friendly, but sensitivity varies by individual.
Do colors look exactly like photos?
Slight differences may occur due to lighting and screen settings.
Returns & Support
What is your return policy?
Returns are accepted within a limited period if items are unused and in original condition.
How do I request a return?
Contact our support team with your order number and reason for return.
Do you offer refunds?
Refunds are issued once returned items are inspected and approved.
What if I receive a damaged item?
Please contact us immediately with photos, and we will resolve it promptly.
How can I contact support?
Email: support@modevara.shop | Phone: +1 7192581204
More Questions
Can I place bulk orders?
Yes, wholesale inquiries are welcome.
Do you restock sold-out items?
Some items may be restocked depending on demand.
Can I use multiple discount codes?
Only one code can be applied per order.
Do you offer gift packaging?
Some items may include special packaging.
Is my personal data safe?
Yes, we follow strict privacy practices.